Refund & Cancellation Policy

1. Order Cancellation

• You may cancel your order within 2 hours of placement by contacting us at [email protected].

• Orders that have already been dispatched cannot be canceled.

2. Refund Policy

We accept returns and offer refunds for the following cases:

• Defective or damaged items – Contact us within 7 days of delivery.

• Wrong item delivered – We will arrange a replacement or refund.

To be eligible:

• Items must be unused and in original packaging.

• Proof of purchase (order number or receipt) is required.

3. How to Request a Refund

Email us at [email protected] with:

• Your order number

• Reason for return

• Clear photos (if applicable)

Refunds are processed within 7 working days once the returned item is received and approved.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

5. Non-Returnable Items

• Customized products, undergarments, or clearance sale items are non-refundable unless faulty.